Privacy Policy

Klipspringer is committed to preserving the privacy of all visitors to, Klipspringer Ltd's shop and account portal site. Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy. 

Information that we collect from you 

When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect and store information about your usage of our website, such as your login ID, your IP address, URLs used in accessing our site as well as information about you from emails or letters you send to us. 

Use of your information 

Your information will enable us to provide you with access to all parts of our site and to supply the goods you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Furthermore, where you have given consent or it is deemed as in your legitimate interest, we might also use your information to let you know about other products which we offer which may be of interest to you including contacting you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted in the future about other products, please let us know. You can unsubscribe from receiving information by contacting us at the email address: We also use this data for credit management purposes. 

Data Protection 

At Klipspringer the privacy of our customers is of paramount importance to us. We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and will not share any personal information without our customers' consent. If you have any queries about our privacy policy please contact us on 01473 461800

Disclosure of your information 

The information you provide to us will be held on our systems in the UK. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. 


Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know. This clause is a supplement to the Klipspringer Cookie Policy which you can view online at

Data Security 

We employ robust security measures to protect your information from access by unauthorised persons and against unlawful processing, misuse, accidental loss, destruction and damage. 

Data Retention Policy 

We will not retain personal data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means. We must also consider periods for which we might need to retain personal data in order to meet our legal obligations (e.g. in relation to the statutory rights of customers with regard to our products or services) to deal with complaints, queries and to protect our legal rights in the event of a claim being made. Personal data will be securely deleted or destroyed once it is no longer required. We will also consider if and how we can minimise over time the amount of personal data that we use so that we only retain information that is essential for the purposes for which we process this data. 

Accessing and Updating – Your Rights 

Unless subject to a statutory exemption that current and applicable, you have the following rights with respect to your personal data: - 

  • The right to request a copy of your personal data which Klipspringer holds about you; 
  • The right to request that Klipspringer corrects any personal data if it is found to be inaccurate or out of date; 
  • The right to request your personal data is erased where it is no longer necessary for Klipspringer to retain such data;
  • The right to withdraw any consent to the processing of your personal data that you may have given, at any time; 
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; 
  • The right to object to the processing of personal data; 
  • The right to lodge a complaint with the Information Commissioners Office. 

Hot Jar 

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘About Hotjar’ section of Hotjar’s support site. 

Changes to our Privacy Policy 

Any changes to our privacy policy in the future will be posted to the site and, where appropriate, through e-mail notification. 


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: Klipspringer Ltd, Farthing Road, Ipswich, IP1 5AP, UK; or emailed to

How to complain 

We hope that we can resolve any query or concern you raise about our use of your information. If however you have reason to complain about our handling of your data, the supervisory authority in the UK is the Information Commissioner who may be contacted at

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Version No. 004, Issue Date 07-07-2021