Industry Insights from a Leading Hygiene Consultant
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About Claire Kirby
As part of Claire’s twenty-plus years’ experience in the food industry, she has worked as a Director and Manager at various well-respected organisations, including:- Muller Yogurts & Desserts
- Kraft Heinz
- Innovation Hygiene Consultancy
- Ecolab
- Award Consultancy
- BHJ
- Key Hygiene Consultancy
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In this interview with Alex Carlyon, one of Klipspringer’s directors, Claire shares some of her fascinating industry insights, her thoughts on the pressures of audits, and her experiences partnering with Klipspringer.
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Claire’s background and initial dealings with Klipspringer
Listen as Claire details her extensive history of work in the food industry, her take on audits being “battles”, and a couple of entertaining anecdotes which illustrate the importance of seamless services and support by food safety and compliance companies.“When I walk into a factory, I look for certain things, one of them is the shadow boards from Klipspringer – and then I know I’m going to be okay!”
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The impact of strong vs sub-par food safety support
In this clip, Claire emphasises the crucial importance of food compliance for keeping manufacturers afloat. She tells Alex about the catastrophic consequences of losing large customers for two of her clients – an unpleasant outcome which Klipspringer helped to prevent.“They would’ve lost Waitrose and Sainsbury’s (as customers). They would’ve lost the customer (deals) for Christmas mincemeat. That would’ve been catastrophic for them.”
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Claire’s experience partnering with Klipspringer
Compliance with confidence isn’t just a saying for us at Klipspringer – it underpins everything we do. Listen to the clip below to find out how we’ve delivered that confidence for Claire and her clients over the years, why it matters … and what a hygiene hug is!“I like to think that with Klipspringer you get a hygiene hug – as well as a product, you get a hygiene hug – you never feel like you’re on your own”
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Claire’s previous experiences with other partners
In this section of the interview, Claire tells Alex about her experience dealing with other food safety partners."There was no over-the-phone support. There was no opportunity to do any sort of trials. There was nobody willing to come out (on site). It’s that wraparound care that you get from Klipspringer that I haven’t experienced from anyone else – and there’s a lot of suppliers out there.”
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The inside scoop on audits
Penultimately, Claire reveals the exact process, step-by-step, of a typical audit, specifying the need for both preparation and flexibility. To provide a concrete example, she draws on her recent experience with a particularly thorough Tesco auditor!“You can stage it as much as you want, but it never works that way!”
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Final words
In this final clip, Claire and Alex exchange words on what constitutes impeccable customer service, and why Klipspringer have been her dependable partner of choice for several years."I think it's good to have a relationship with you and other people at Klipspringer. I know I can walk out the factory, give you a call and we'll have have something there in a day or two."
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